The Patient Experience Liaison is responsible for ensuring that every person approaching the patient care unit is greeted, provides direction to desired location, including walking individuals to area, and visitors are offered assistance as appropriate in order to feel accepted and welcome. Patient Experience Liaison's round on patients with nursing leadership to ensure their patient experience is the very best. Must always promote excellent customer service skills that create a high level of patient satisfaction for every patient, every time.
EDUCATION: High School Diploma or equivalent.
SKILLS: Hospitable, sensitive to needs and feelings of others, passion for making people feel welcome. Enthusiasm and desire to assist others. Comfortable talking to and greeting visitors. Ability to give good directions regarding medical center facilities.
EXPERIENCE: Experience working with the public preferred.
NATURE OF SUPERVISION:
-Responsible to: Chief Nursing Executive
-Bloodborne pathogen: A - Requires knowledge and practice of safety standards.
-Bloodborne pathogen: B -- If involved in clinical contact
PHYSICAL REQUIREMENTS: Required to speak, listen and communicate with a wide variety of people. Requires a very high level of customer service skills and has the ability to perform in a service recovery role in collaboration with nursing leadership. Requires moderate physical effort (lift or carry up to 25 pounds).
Our Mission: WHY WE EXIST. To extend the healing ministry of Jesus Christ. Our Core Values: WHAT WE BELIEVE IN.DIGNITY Respect for the worth of every person, recognition and commitment to the value of diverse individuals and perspectives, and special concern for the poor and underserved. INTEGRITY Honesty, justice, and consistency in all relationships. EXCELLENCE High standards of service and performance. COMPASSION Service in a spirit of empathy, love, and concern. STEWARDSHIP Wise and just use of talents and resources in a collaborative manner.Our Vision: WHAT WE ARE STRIVING TO DO. CHRISTUS HEALTH, a Catholic health ministry, will be a leader, a partner and an advocate in the creation of innovative health and wellness solutions that improve the lives of individuals and communities so that all may experience God's healing presence and love. Our Name and Symbol:WHO WE ARE. CHRISTUS is Latin for "Christ," and proclaims publicly the core of our mission. OUR NAME choice also recognizes the heritage of our two congregational sponsors, the Sisters of Charity of the Incarnate Word in Houston and San Antonio. Jesus Christ is the Incarnate Word, the Word of God made flesh. It is, theref...ore, only fitting that it is in another form of His name that our health ministries are called together. OUR SYMBOL Reflects the healing ministry of Jesus Christ - a combination of a medical cross and a religious cross. The flowing banner on the cross is a common symbol of the risen Christ, while the royal purple signifies Christ. The flowing banner also conveys a sense of motion as we move forward into a new era of service to our communities.