Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected health care management companies, operating through its subsidiaries acute care hospitals, behavioral health facilities and ambulatory centers nationwide. Founded in 1978, UHS subsidiaries now have more than 65,000 employees. The UHS business strategy is to build or purchase healthcare properties in rapidly growing markets and create a strong franchise based on exceptional service and effective cost control .Our success comes from a responsive management style and a service philosophy based on integrity, competence and compassion.
The Psychiatric Institute of Washington provides comprehensive behavioral healthcare for children, adolescents, adults and senior adults suffering from mental health and addictive illnesses. We are a 124-bed, short-term, acute care hospital offering inpatient, partial and intensive outpatient hospitalization, as well as specialized treatment programs for chemical dependency. Founded in 1967, PIW combines the rich traditions of its past with the behavioral health options of the present. We have an excellent reputation as an innovative hospital with caring, dedicated staff, experienced in the delivery of behavioral healthcare.
Duties of Intake Clinician:
Responds to calls in a manner that is professional, courteous, organized, directive, and caring.
Sets appointments within 24-hour time frame with callers for diagnostic evaluations with appropriate clinicians.
Follows up with clients to confirm appointments.
Performs needs assessments on all appointments scheduled.
Follows up on all clients who do not show up for appointments with telephone calls or letters to offer a rescheduling opportunity.
Makes appropriate dispositions based on individuals' clinical needs and resources.
Assists the patient in understanding his/her insurance benefits and available options.
Orients patients who are to be admitted to the hospital to treated expectations.
Offers and conducts hospital tours to perspective patients and their families.
Meets with, as requested, patients who are in need of patient advocate services.
Completes and files all inquiry sheets.
Follows up on all inquiries until supervisor closes the file.
Completes and processes Treatment/Discharge plan form appropriately.
Ensures that client completes pre-evaluation questionnaire form and that form is filed with the Admission Office.
Completes financial arrangement form and distributes copies to patient and Admission Office.
Completes within 24 hours admission referral source and sends to appropriate program director.
Updates and expands community resource file.
Tracks and updates admissions and discharges every shift.
Reports follow up need on a case-by-case basis every shift.
Prepares summary reports of previous day Intake activities for admission/discharge meeting.
Communicates accurate insurance identification information to the admissions department.
Has knowledge of and is able to communicate about benefits provided by common insurance providers.
Develops and maintains close working relationships with Program Directors around admissions, patient satisfaction, and patient orientations.
Functions as Admission service in terms of census tracking and admissions during night shift.
Represents Intake Services at census meetings as assigned.
Obtains primary referral source information on all inquiries and needs assessments.
Calls referral sources EAPS and/or treating clinicians as clinically indicated.
Calls referral sources to thank them for referrals at time of admission.
Calls area clinicians when a patient is referred out to them.
Orients new attending doctors and allied health professional to service.
Assists with training of back-up staff for telephone and evaluation coverage.
Participates in weekly staff meetings.
Reviews test call results weekly and develops corrective action plan as needed.
Plans work schedule to meet demands required of 24-hour assessments coverage.
Reviews assessments, dispositions, and conversion rates weekly in clinical supervision.
Meets daily with supervisor to prioritize follow-ups, difficult dispositions, tours, etc.
Demonstrates a professional attitude and supports the objectives of the hospital's marketing and guest relations philosophy through internal and external communications and interactions with all levels of staff, patients, family members, guests, community, and referral sources.