Forest View Hospital, a 108-bed facility, brings over 40 years of experience to the evaluation, diagnosis and treatment of a wide range of behavioral health issues. As a part of our continued success and growth, we are seeking qualified applicants for our Assessment and Referral team. Job Responsibilities
Communicates with individuals, families, or support persons ways to access mental health treatment for their loved one in a caring, compassionate manner.
Face to face assessment screens for appropriate services.
Coordinates efforts to ensure timely response to all referrals.
Communicates with each physician after each assessment and reports the recommendation of the physician to the patient, family, and or referring hospital.
Facilitates admissions, including required pre-authorization and completion of the FVH intake assessment documentation.
Develops and maintains excellent working relationships with all referrals sources. Facilitates professional communication with each and every member of the referring hospitals.
Demonstrates excellent customer service standards and behaviors. Encourages and exemplifies teamwork and participates in direct communication with co-workers.
Handles confidential information discreetly and sensitively.
Monitors customer satisfaction and helps facilitate problem solving with physicians, patients, families, and referral sources. Encourages a culture of personal accountability, solution-seeking behavior, mutual respect, open communication, openness to change, enthusiasm, and pride.