Working closely and directly with the Chair of the Division of Pain Management, Medical Department Chair of Radiology and Physician Leaders to plan, direct, organize, and oversee all aspects of patient care delivery for Pain Clinic and Nursing staff in Interventional Radiology and/or for service line. Oversees all aspects of clinic operations and provision of patient care services including management of clinical, administrative and interdisciplinary staff, patient access and flow, resource allocation and the quality service delivery for assigned area. Is accountable for staff management, financial performance, labor productivity, adherence to patient access and practice standards, quality improvement, and regulatory compliance. Oversite for safe administration of moderate sedation and anesthesia, invasive pain management and interventional Radiology procedures.
Responsible for effectively and independently initiating, delegating, supervising and monitoring functions within the clinic, including resource allocation, work assignments, determination of daily work priorities, policies, procedures and actions required to meet deadlines and resolve problems.
Responsible for 24 hour administrative management accountability and day-to-day management of clinic or service line. Establishes collaborative partnership with physician site leadership to achieve system goals and objectives for the clinic or service line. Implements approved clinical practices and standards, in accordance with compliance and regulations.
This position is exempt from Career Service under the CCHHS Personnel Rules.
General Administrative Responsibilities
Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
Participate in collective bargaining negotiations, caucus discussions and working meeting
Document, recommend and effectuate discipline at all levels
Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
Initiate, authorize and complete disciplinary action pursuant to CCHHS system rules, policies, procedures and provision of applicable collective bargaining agreements
Direct and effectuate CCHHS management policies practices
Access and proficiently navigate CCHHS records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements
Contribute to the management of CCHHS staff and CCHHS' systemic development and success
Discuss and develop CCHHS system policy and procedure
Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire. transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
Work with Labor Relations to discern past practice when necessary
Reviews routine and ad-hoc reports that provide information on practice volumes, cycle time, provider productivity, fiscal year (FY) statistics, shares information with staff and providers.
Maintains and approves provider templates to ensure they meet the standards set forth by System goals; discusses variances with lead provider and develops action plan as required.
Ensures that all practice Provider and ancillary encounters are billed accurately and within established timeframe.
Manages center's operating and capital budget, monitors personnel and general expenses, responding to variances.
Ensures that staff fully utilize IT systems and are up to date on CCHHS registration and insurance plans requirements.
Provides adequate staffing coverage on a daily basis—prepares and posts schedules in timely manner.
Monitors vacancy and turnover rates – develops action plans to meet daily requirements that provide appropriate standard of care.
Recommends adjustment for ongoing staffing model in accordance with care needs of the population.
Audits staff productivity and develops established benchmarks for performance- addresses performance deficits with individualized staff improvement plans.
Maintains Attendance and Tardiness Records; prepares and administers discipline for abuse of policies and procedures and non-adherence to clinical practice standards.
Responds to emergency situations and assist with patient care, as necessary.
Conducts monthly meeting with staff to discuss System generated information, reports and other pertinent information presented in management and leadership meetings. Maintains records of meetings, including attending roster.
Ensures staff meets Joint Commission, regulatory and clinical practice requirements, including providing patient access, doing daily huddles, patient screening, pre visit planning, reminder calls and follow-up calls to increase show rates; ensures patients are safe during and post procedure.
Oversees and maintains timekeeping for staff and maintains acceptable levels of overtime.
Handles Patient Complaints and initiates Recovery; documents, tracks patient concerns and conducts patient interviews and follow-up.
Responds to EMERS reports in an acceptable time frame.
Monitors Press-Ganey data regularly. Reviews and disseminates to staff with subsequent plans to improve the patient experience.
Monitors staff customer relations performance.
Converses and engages patients to collect feedback and to address concerns related to patient experience.
Tracks patient activity daily through dashboard, identifying trends.
Ordering and Expense Management
Orders all medical consumables, office supplies, printed forms, according to established procedures for P-Suite.
Maintains inventory of all office and clinical supplies; Ensures appropriate storage in accordance with safety and regulatory requirements.
Submits invoices for payment to vendors for supplies, services and equipment received.
Clinical Practice Management
Develops and implements evidence-based standards of clinical practice to ensure 24/7 excellent service and care delivery for patients receiving care in the Pain Clinic and Interventional Radiology that is evidenced by and the Triple AIM (excellent quality and service and efficiency)/ simultaneously improving the health of the population, enhancing the experience and outcomes for the patient and reducing per capita cost of care. Develops clinical standards of care in assigned area. Assists in delivery of patient care and quality improvement. Develops and implement an effective Pain Clinic and Interventional Radiology program including establishment of patient care standards and design of documentation and training/development tools. Organizes and assists staff to promote the rapid response to change in case flow and medical emergencies. As assessed through data from IT system and director observation:
Ensures that patient care is delivered within CCHHS established service standards, regulatory requirements and professional standards of care.
Ensures that staff is oriented, trained and competent to provide excellent safe patient care and service.
Tracks clinical performance indicators and develops action plans.
Ensures care is coordinated across the continuum to promote positive patient outcomes and efficiency.
Oversees development of training and competencies.
Identifies opportunities for process improvement and initiates improvement efforts within the clinic/service to increase or exceed established metrics.
Ensures appropriate patient education and engagement strategies are implemented.
Maintains environment of care in accordance with regulatory and licensing standards. Responsible for ensuring that offices and public areas of the practices are clean and in order.
Conducts Rounds with Environmental Service and Facilities staff to identify deficiencies and to develop corrective action plans.
Ensures that appropriate levels of supplies are stocked in clinical areas as required.
Ensure that equipment is in good working order or tagged if not working.
Assists as required with new patient initiatives.
Additional Management Responsibilities
Works with Human Resources in the recruitment and retention of qualified staff.
Schedules clinical and support staff based on patient care need; Approves payroll.
Ensures that interdisciplinary staff, contractual staff, students and volunteers meet key CCHHS performance requirements.
Prepares and completes Request to Hire (RTH) Packets for submission to Human Resources.
Resolves conflicts between staff.
Maintains relevant personnel files.
Works with Human Resources to ensure the proper documentation and maintenance of Worker's Compensation and FMLA records.
Works closely with Human Resources to ensure practice compliance with all local, state and federal laws and guidelines including OSHA, ADA, FMLA and regulatory requirements including IDPH, CMS and The Joint Commission.
Ensures compliance with HIPAA, emergency and disaster preparedness communication, MSDS (global harmonized system), sexual harassment, universal precautions, confidentiality, security and privacy.
Ensures compliance with annual staff training and documentation requirements.
Ensures all clinical staff is current on licenses, CPR and other job requirements.
Follows downtime procedures for all defined emergency codes at site (computer downtime, electrical, fire, etc.).
Makes sure Risk Management, Corporate Compliance and Quality Management policies are being followed.
Keeps up to date with changes in Pain Management and Interventional Radiology practices.
Performs all other related duties as assigned or requested.
Reports to the Director of Ambulatory Procedures Unit
Licensed Registered Nurse in the State of Illinois
Bachelor's degree in Nursing from an accredited college or university
Five (5) years of full-time Nursing experience in an acute care setting
Five (5) years of experience as a Nurse Manager
Three (3) years of experience in a management role in a clinical procedural area (i.e., pain treatment center, interventional radiology, procedural area, etc.)
Ability to work flexible schedules, including evenings and weekends
Current Advanced Cardiac Life Support (ACLS) certification
Current Basic Life Support (BLS) certification
Master's degree in Nursing, Business or Healthcare Administration from an accredited college or university
Five (5) years of clinical practice experience
Previous work experience in a union environment
Certification in Pain Management
Bilingual in English/Spanish
Knowledge, Skills, Abilities and Other Characteristics
Thorough knowledge of management principles and practices
Knowledge of business operations and experience leading project teams
Thorough knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) to ensure the protection of the confidentiality and security of healthcare information for all patients
Knowledge utilizing Microsoft Office Suite (PowerPoint, Word, Excel, and Outlook)
Excellent management and leadership skills.
Excellent verbal and written communications skills
Skilled in time management as it relates to situations that have competing priorities.
Ability to work independently and simultaneously manage multiple complex projects
Ability to function as a role model for clinical excellence.
Ability to assign, prioritize, review and evaluate the work of a variety of employees, including internal employees, vendors, consultants, and combinations thereof.
Ability to calculate budget estimates necessary to evaluate costs.
Ability to train by presenting concepts and demonstrating tasks.
Ability to multi-task and meet deadlines in a fast paced and stressful environment.
Ability to maintain a professional demeanor and composure when challenged.
This position requires travelling to work assignments throughout Cook County for which the employee must provide his or her own adequate means of transportation.
Must be able to work flexible hours including nights and weekends .
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must :
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question,
The Cook County Health & Hospitals System’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County. CCHHS is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCHHS is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, collaborative health plan and enhancing the patient experience.